Many of the IT issues faced can be fixed over the phone or remotely. Our remote support for Coalville and the East Midlands delivers an efficient and cost effective solution with quick response time. Support is provided immediately when the IT issue disrupts your work, thus minimising the downtime.

Our Remote Access tool allows us to take control of your PC, laptop or server, look at the problem with you, investigate and implement a solution. The tool also allows working in the background to quickly resolve potentially critical issues.

For issues that require more time we schedule a remote job at time that suits you. Your computer, data and the communication is safe and secure during the remote session, all you need is an active internet connection.

Our remote IT support sessions allow us to properly assess your device for any issues, update software remotely and work on any number of issues you may be dealing with, without us having to interrupt your busy day with a technician attending site. We can usually resolve most issues using our remote tool and find this is the most efficient way of serving our customers.

If the problem cannot be resolved remotely we arrange an onsite visit, at time that suit your business operation. Blue Planet Networking Ltd serves the East Midlands, including Derbyshire, Leicestershire and Nottinghamshire from our Head office in Coalville.

Remote Assistance

With your permission we can take control of any of your computers connected to the internet to solve the problem. Phone us on 01530 817217 so we can arrange for the online connection to be established.

To access live support session please click on the arrow next to the name, then click Run to install our remote support software.