All IT support calls and emails are logged on our IT Helpdesk support system with ticket numbers and appropriate priority as soon as they are received. This system offers a single point for reporting any issues and improving client response and resolution times. When you need our help or advice you can email or phone our helpdesk to report an issue or raise a technical question.
Our ticketing management system maintains a complete record of all issues and requests made, from simple issues like password change requests to more serious things like data loss. It helps us to track your support calls, assess your IT needs and provide ongoing advice on areas of improvements to recurring problems, as well as to make suggestions to help going forwards.
Once we have logged your call, you will receive an automated email. Our team of technicians work on tickets based on priority and severity of impact to your business operations. Appropriate action will be taken to resolve the issue either over the phone or using our Remote Access tool. We will keep you updated with the progress of your ticket and let you know when the issue has been resolved. Our email ticket system works automatically, so no matter what time you email a support ticket will be created in our system and viewed as soon as one of our technicians is available.
Blue Planet networking Ltd provides IT Helpdesk support to businesses of all sizes throughout the East Midlands, including Derbyshire, Leicestershire & Nottinghamshire. Contact us today to discuss your IT helpdesk support requirements with a member of our team.
Speak to a support team member on the phone.